top of page

Terms and Privacy

A legal disclaimer

General Terms and Conditions:

 

Torchbearer Tuition reserves the right to change these terms and conditions at any time, the most up to date Terms and conditions can be found on my website www.torchbearer.com

 

I will also notify you of any changes to the Terms and Conditions via email or your preferred contact method.

 

By continuing to use services provided by Torchbearer Tuition you are agreeing to comply with and be bound by the following terms and conditions.


Please note Torchbearer Tuition cannot be held responsible for grades which do not meet the student’s or point person’s expectation.

 

Please be aware that I am unable to overrun for longer than our agreed time as this has a knock-on effect to my other students and schedule. Each session will include some brief discussion as well as teaching time. If a student should arrive later than their allocated time, the session will still run from the agreed times and the usual charge will apply.

This tutoring agreement may be terminated at any time by any party. If I must end the tutoring relationship for some reason, I will do my very best to give sufficient notice and provide referrals if requested. 

 

If you terminate the agreement with a tuition lesson in less than 24 hours I am unable to give a refund for that lesson.

 

If you have block paid and Torchbearer Tuition terminates the tutoring agreement, then I will issue a refund for any unused tuition lessons.

​

Payment options are:

 

  1. Book a block of sessions and pay for them all upfront.

  2. Pay as you go: payment must be made at least 48 hours in advance of the session.
     

Payment must be made by BACS transfer within 48 Hours of the Lesson.

​​​

Failure to pay will mean an admin fee of £5 will be added to the invoice, and tutoring will not continue until the invoice has been paid in full.

 

Cancellation:

​


If you need to cancel a session, then please contact me by any of the following methods

 

  1. Text or Phone call

  2. Via Messenger on Facebook

  3. Via email address -  jo.cogan@protonmail.com

 

If you cancel without 24 hours’ notice I cannot refund the session.

 

If a student fails to arrive for a session without prior notification, then the full amount will be payable.

​

Failure to pay will mean an admin fee of £5 will be added to the invoice, and tutoring will not continue until the invoice has been paid in full.

Privacy Policy 

Torchbearer Tuition will be what is known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which is required for teaching, necessary contact with the parent/guardian, or invoicing. This includes name, address, email, phone number. You may also wish to provide details of any other information relevant to the student's tuition requirements, such as SEND.

​

Why we need your data

​

We will use the information we collect to provide you with the session(s) you signed up for and to assist the student's learning. We will use your data to process your payments and, with your consent, to communicate with you about relevant information such as student progress, arranging tutorial times, homework, etc. We will also keep records as required by law.

 

What we do with your data

​

​

All the personal data we process is processed by Torchbearer Tuition. No 3rd parties have access to your personal data unless the law allows them to do so. 

​

We work with third-party companies who support our website. We use third-party companies to host our tutorials (Zoom).  To pay for our classes, and to receive refunds, you may wish to use Paypal. PayPal are the data controller of payment information you provide to them. You can see their privacy policy here. They do not share your billing information with us. 

​

How long we keep your data

​

We are required under UK tax law to keep your basic personal data (name, address, contact details) for 6 years, after which time it will be deleted. We retain personal information we have collected for as long as necessary to provide the services you have purchased and for our legitimate business needs to respond to any questions or complaints and to maintain our business records as required by law. When we no longer have a legitimate business need to process your personal information, we will delete, or anonymise it. 

 

Your rights

​

If at any point you believe the information we process on you is incorrect you can request to see this information, and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated at jo.cogan@protonmail.com

 

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/

bottom of page